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Can't accept enterprise sponsorship with existing account #11931

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lus opened this issue Nov 9, 2024 · 2 comments
Closed
1 task done

Can't accept enterprise sponsorship with existing account #11931

lus opened this issue Nov 9, 2024 · 2 comments
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browser Browser Extension bug

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@lus
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lus commented Nov 9, 2024

Steps To Reproduce

  1. Receive sponsorship offer to an email of an existing BW account
  2. Click on "Create account" (why this terminology? Was the possibility of accepting offers for existing accounts removed?)
  3. The register query parameter will be set to true and you will be prompted to create a new account with the same email your existing account is attached to.
  4. Wenn removing the query parameter manually, I am prompted to log in, but my correct credentials are rejected in this case.

Expected Result

I expect to be able to create a new family organization under my existing account.

Actual Result

I am prompted to create an account and/or am unable to login otherwise.

Screenshots or Videos

No response

Additional Context

No response

Operating System

Android

Operating System Version

No response

Web Browser

Brave

Browser Version

No response

Build Version

2024.10.5

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@lus lus added browser Browser Extension bug labels Nov 9, 2024
@bitwarden-bot
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Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-14673

@SergeantConfused
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Hi @lus,

Thank you for this report. Could you please contact us via a support ticket so we'd review the Enterprise organization and the existing organization that you're trying to sponsor? Please be sure to include this GitHub report's link in the body of your message.

I will close this GitHub report for now; I'll open it back up in case there indeed is an unexpected behaviour.

Thank you in advance,

@SergeantConfused SergeantConfused closed this as not planned Won't fix, can't repro, duplicate, stale Nov 9, 2024
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