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Power Toys keeps crashing my games #35776

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TophC7 opened this issue Nov 5, 2024 · 4 comments
Closed

Power Toys keeps crashing my games #35776

TophC7 opened this issue Nov 5, 2024 · 4 comments
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Issue-Bug Something isn't working Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something

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@TophC7
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TophC7 commented Nov 5, 2024

Microsoft PowerToys version

0.86.0

Installation method

Microsoft Store

Running as admin

Yes

Area(s) with issue?

General

Steps to reproduce

I am not sure whats the trigger other than having power toys running and playing any slightly or very demanding game.
I do have a suspicion that it has to do with fancy zones, since the last thing I see every single crash is the a fancyzones "Columns" template. Before the pc restarts and freezes a grey screen with the outlines of the zone appears.

This report is from right after the PC crashed and restarted.
PowerToysReport_2024-11-05-11-46-10.zip

✔️ Expected Behavior

Not crashing...

❌ Actual Behavior

Games crash randomly when running Power Toys at the same time.

Other Software

The most recent game that's been causing this is Dragon Age Veilguard and its been causing it A LOT more than other games I've played. Basically every play through crashes. Another recent one was Baldurs Gate but dragon age crashes more. Ones that have crashed before once of twice are games like League, Minecraft, COD6, Risk or Rain.

@TophC7 TophC7 added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Nov 5, 2024
@SeraphimaZykova
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Hi @TophC7, I'm looking into your report.
To ensure we're searching for the root of the problem in the right direction, could you please confirm if disabling FancyZones in the settings stops games from crashing?
The report shows that FancyZones detected Dragon Age The Veilguard, but it seems that it did nothing with that window.

/needinfo

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Nov 8, 2024
@TophC7
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TophC7 commented Nov 11, 2024

So I did try PowerToys on with FancyZones off and it did not Crash as fast as it did with FZ on (5-10 min) but it still crashed like maybe 20-30 mins in. The game has crashed well over 10 times with PT, FancyZones or not, sometimes just cuz I forget to exit PW but yeah

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Nov 11, 2024
@SeraphimaZykova
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So I did try PowerToys on with FancyZones off and it did not Crash as fast as it did with FZ on (5-10 min) but it still crashed like maybe 20-30 mins in. The game has crashed well over 10 times with PT, FancyZones or not, sometimes just cuz I forget to exit PW but yeah

Thank you for providing that clarification. Since you have continued to experience crashes even with FancyZones disabled, it appears that FancyZones is not causing the issue.
To further investigate the issue related to PowerToys, I would like to ask if it can be reproduced without PowerToys running. If the issue does not occur without PowerToys, I suggest exploring the modules one by one to identify the exact cause. Thank you!
/needinfo

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something Status-No recent activity no activity in the past 5 days when follow up's are needed and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up labels Nov 12, 2024
@TophC7
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TophC7 commented Jan 8, 2025

Hi, i found a way to trigger the crash and i managed to record it, now that i have a trigger that always works can you folks help me out a bit more?

You can see it in this video at the end there's a white screen like the fancy zones editor. It happens ALWAYS when it crashes.
https://imgur.com/a/RN6Y56G

@microsoft-github-policy-service microsoft-github-policy-service bot removed the Status-No recent activity no activity in the past 5 days when follow up's are needed label Jan 8, 2025
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Labels
Issue-Bug Something isn't working Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something
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