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Dtmf or button press API #899

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mark05e opened this issue Oct 22, 2024 · 3 comments
Open

Dtmf or button press API #899

mark05e opened this issue Oct 22, 2024 · 3 comments
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@mark05e
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mark05e commented Oct 22, 2024

I'm curious to know if there is an API available for sending DTMF tones or button presses during an active call. I couldn't find it during my brief search here.

@embbnux
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embbnux commented Oct 23, 2024

Hi @mark05e the current version doesn't provide the API. It is a great point. Let me add it into our backlog.

@embbnux
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embbnux commented Oct 24, 2024

If you want to dial a number with extension number, you can try "start call" api with those phone number format:
https://ringcentral.github.io/ringcentral-embeddable/docs/integration/api/#open-the-dialer-and-start-a-call
RCAdapter.clickToCall('MAIN_NUMBER*EXTENSION_NUMBER')

@mark05e
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mark05e commented Oct 24, 2024

Got it. My use case is to enter account identifiers (5-20 digits) after a call is placed into an IVR and usually occurs after some navigation into the IVR.

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