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Submodule Mobile-Expensify
updated
from 9dd1eb to d60bc1
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Original file line number | Diff line number | Diff line change |
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@@ -4,25 +4,41 @@ description: Close an Expensify Card | |
--- | ||
<div id="expensify-classic" markdown="1"> | ||
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A cardholder or a Domain Admin can cancel an Expensify Card. You may want to cancel a card: | ||
- To cancel an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card | ||
A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it. You may want to cancel or deactivate a card: | ||
- After a fraudulent or suspicious charge | ||
- When an Expensify Card is lost or damaged | ||
- After an employee leaves the company | ||
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# Cardholders | ||
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To cancel an Expensify Card assigned to you, | ||
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1. Hover over Settings, then click **Account**. | ||
2. Click the **Credit Card Import** tab. | ||
3. Click **Request a New Card** next to the card. | ||
4. Choose a reason. | ||
5. Confirm your address details for shipping a new card. | ||
6. Consult this [guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Dispute-A-Transaction) for how to dispute fraudulent transactions (where relevant). | ||
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# Domain Admins | ||
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To cancel an employee's Expensify Card as a Domain Admin, | ||
To deactivate an employee's Expensify Card as a Domain Admin, | ||
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1. Hover over Settings, then click **Domains**. | ||
2. Click the name of the domain. | ||
3. Next to the card, click **Terminate**. | ||
3. Next to the card, click **Edit Limit**. | ||
4. Ensure the Custom Smart Limit toggle is enabled to be able to set a specific card limit. Otherwise, the card limit will be determined by the limit set for the group that the employee is in. | ||
5. In the Limit Amount field, set the limit to $0. The card will be disabled for use until the limit is increased. | ||
6. Click **Save**. | ||
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# Cardholders | ||
Note: If you have concerns about fraudulent access to a Domain Admin's user account, please message Concierge or email [email protected] immediately. If necessary, our support team can manually suspend Expensify cards outside of the Expensify Domain as a temporary measure if your account is compromised. | ||
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To cancel an Expensify Card assigned to you, | ||
# Terminating an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card | ||
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1. Hover over Settings, then click **Account**. | ||
2. Click the **Credit Card Import** tab. | ||
3. Click **Cancel** next to the card. | ||
To terminate old Expensify Cards that have since been upgraded, | ||
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1. Hover over Settings, then click **Domains**. | ||
2. Click the name of the domain. | ||
3. Next to the card, click **Terminate**. | ||
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</div> |
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