Merge pull request #142 from alphagov/Add-a-Payment-Link

Create 2024-2-21-Add_a_Payment_Link

research/2024-2-21-Add_a_Payment_Link.md

@@ -0,0 +1,28 @@
+# Usability testing: Add a payment link
+
+2024-02-21 / Sprint 47
+
+## Aims
+- Explore participants’ understanding of the payment link process acquired from three options for content on the payment link page.
+- Understand the amount of content and context that users need to have a good understanding of the payment link feature
+
+## Users
+- Civil Servants
+- 4 users
+
+## Methodology
+- Usability testing
+
+## Key Headlines 
+
+- The initial version of the feature was comprehensible to users and they appeared able to set up payment links in the Forms interface.
+- Users anticipate a time consuming process to get set up to use GOV.UK Pay involving others in their organisation such as finance colleagues.
+- The long version of the content gave users the clearest understanding of the feature.
+- We identified a number of areas to iterate the content to improve the understanding of the feature.
+- Participants were happy to use the feature, with the caveat that they would need to get sign off and processes in place to use GOV.UK Pay.
+- There is a need for more guidance on how to set up GOV.UK Pay to accept a GOV.UK Forms generated reference number
+
+## Supporting Evidence
+- [Report](https://docs.google.com/presentation/d/1oTOkZVe8XtLRk7jOQczT0yg1uLXr0-phWsTHKh248pE/edit?usp=sharing)
+- [Playback](https://drive.google.com/file/d/16n1gwHR0Y3eBX8Us2exhM2nIOuEX6vEk/view?usp=drive_link)
+- [Other files](https://drive.google.com/drive/folders/1RG7680AO1FZActFefA5uryzWJZyEZbz2)