Troubleshooting
In order to diagnose issues, the following information is useful to submit privately if possible.
- Operating system name and version
- If applicable: Assistive technology name and version
A copy of the files that you are trying to convert can be helpful if you are able to share them.
Open the "About" dialog and press the button "Copy information to clipboard" 
Then paste the information in your message.
To help us quickly pinpoint an issue, first delete all the old log files from the folders below. Then run the Pipeline, make the problem happen, and exit the Pipeline. And then send us the newly-created log files from the same folders.
All the log files in these two folders:
C:\Users\<username>\AppData\Roaming\pipeline-ui\pipeline-logs\C:\Users\<username>\AppData\Roaming\pipeline-ui\logs
And your settings file too (edit it to remove any sensitive info e.g. API keys):
C:\Users\<username>\AppData\Roaming\pipeline-ui\settings.json
All the files in these two folders:
/Users/<username>/Library/Application Support/pipeline-ui/pipeline-logs/Users/<username>/Library/Logs/pipeline-ui
And your settings file too (edit it to remove any sensitive info e.g. API keys):
/Users/<username>/Library/Application Support/pipeline-ui/settings.json
Where <username> is the username of the logged-in user on your computer.