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Instructions for reaching Cloud support via email or in-product chat #4577

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Dec 8, 2023
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Instructions for reaching Cloud support via email or in-product chat #4577

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Instructions for reaching Cloud support via email or in-product chat
dbeatty10 Dec 4, 2023
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mirnawong1 Dec 8, 2023
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Update website/docs/docs/dbt-support.md
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4 changes: 3 additions & 1 deletion website/docs/docs/dbt-support.md
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Expand Up @@ -17,7 +17,9 @@ If you're developing on the command line (CLI) and have questions or need some h

## dbt Cloud support

The global dbt Support team is available to dbt Cloud customers by email or in-product live chat. We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you!
The global dbt Support team is available to dbt Cloud customers by [email](mailto:[email protected]) or using the in-product live chat (💬).

We want to help you work through implementing and utilizing dbt Cloud at your organization. Have a question you can't find an answer to in [our docs](https://docs.getdbt.com/) or [the Community Forum](https://discourse.getdbt.com/)? Our Support team is here to `dbt help` you!

- **Enterprise plans** — Priority [support](#severity-level-for-enterprise-support), options for custom support coverage hours, implementation assistance, dedicated management, and dbt Labs security reviews depending on price point.
- **Developer and Team plans** — 24x5 support (no service level agreement (SLA); [contact Sales](https://www.getdbt.com/pricing/) for Enterprise plan inquiries).
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