docs: combined FAQ

docs/static/Decline Registration Invite.png.license

@@ -0,0 +1,5 @@
+This work is licensed under the [CC-BY-4.0](https://creativecommons.org/licenses/by/4.0/legalcode).
+
+- SPDX-License-Identifier: CC-BY-4.0
+- SPDX-FileCopyrightText: Copyright (c) 2023 Contributors to the Eclipse Foundation
+- Source URL: https://github.com/eclipse-tractusx/portal-assets

docs/user/01. Onboarding/03. Registration Approval/04. Decline Application.md

@@ -22,51 +22,6 @@ Here's what to expect after canceling:
 
 <br>
 
-## Customer FAQs:
-
-#### 1. Can I cancel my application after I have submitted it?
-
-No, once you have submitted your application, you cannot cancel it.
-
-#### 2. What happens if my application is cancelled after I have submitted it?
-
-If an operator cancels your application while it is being processed, the status will be updated to reflect the cancellation. You will no longer receive any updates about the application. Please check your email,
-including your spam folder, for any notifications regarding the cancellation.
-
-#### 3. How will I know if my application has been cancelled?
-
-You will receive an email notification if your application is canceled. Be sure to check your spam folder if you do not see the email in your inbox. Additionally, you can log in to your account to check the status of
-your application.
-
-#### 4. What should I do if my application was cancelled by mistake?
-
-If your application was canceled, you will need to submit a new application. Currently, there is no way to reverse a cancellation.
-A new registration invite needs to get triggered by the operator and the registration form needs to get newly filled out.
-
-<br>
-
-## Operator FAQs:
-
-#### 1. Can I cancel an application request after the customer has submitted it for review?
-
-Yes, you can cancel an application as long as its status has not reached "CONFIRMED" or "DECLINED". You can use the "Cancel Application" button to do this.
-
-#### 2. What happens if I cancel an application while it's being processed?
-
-When you cancel an application, its status will be updated to reflect the cancellation. There is a small chance that an activation process running simultaneously might override the cancellation, but this is very
-unlikely.
-
-#### 3. How can I be sure that my cancellation request went through?
-
-Currently, there is no confirmation system to notify you if the cancellation was successful. However, the chances of an activation process overriding the cancellation are very low. Check the application status for
-confirmation.
-
-#### 4. What if I accidentally cancel a customer's application request?
-
-If you accidentally cancel an application, there is no way to undo it at this time. You will need to create a new invitation to proceed with the application.
-
-<br>
-
 ## NOTICE
 
 This work is licensed under the [Apache-2.0](https://www.apache.org/licenses/LICENSE-2.0).

docs/user/01. Onboarding/03. Registration Approval/05. FAQ.md

@@ -1,13 +1,52 @@
 ## FAQ
 
-### What happens if I decline an application?
+### Customer:
 
-In case of an application "decline", the user(s) registered under the registration account are getting informed about the rejection.
-Additionally an information of the reject reason (if available) is getting shared.
+#### 1. Can I cancel my application after I have submitted it?
+
+No, once you have submitted your application, you cannot cancel it.
+
+#### 2. What happens if my application is cancelled after I have submitted it?
+
+If an operator cancels your application while it is being processed, the status will be updated to reflect the cancellation. You will no longer receive any updates about the application. Please check your email,
+including your spam folder, for any notifications regarding the cancellation.
+
+#### 3. How will I know if my application has been cancelled?
+
+You will receive an email notification if your application is canceled. Be sure to check your spam folder if you do not see the email in your inbox. Additionally, you can log in to your account to check the status of
+your application.
+
+#### 4. What should I do if my application was cancelled by mistake?
+
+If your application was canceled, you will need to submit a new application. Currently, there is no way to reverse a cancellation.
+A new registration invite needs to get triggered by the operator and the registration form needs to get newly filled out.
 
 <br>
+
+### Operator:
+
+#### 1. Can I cancel an application request after the customer has submitted it for review?
+
+Yes, you can cancel an application as long as its status has not reached "CONFIRMED" or "DECLINED". You can use the "Cancel Application" button to do this.
+
+#### 2. What happens if I cancel an application while it's being processed?
+
+When you cancel an application, its status will be updated to reflect the cancellation. There is a small chance that an activation process running simultaneously might override the cancellation, but this is very
+unlikely.
+
+#### 3. How can I be sure that my cancellation request went through?
+
+Currently, there is no confirmation system to notify you if the cancellation was successful. However, the chances of an activation process overriding the cancellation are very low. Check the application status for
+confirmation.
+
+#### 4. What if I accidentally cancel a customer's application request?
+
+If you accidentally cancel an application, there is no way to undo it at this time. You will need to create a new invitation to proceed with the application.
+
 <br>
 
+### Additional:
+
 ### Can I as a registration company view my registration status?
 
 The registration status itself can not get checked. The only information available is the information displayed inside the registration form that the registration is under validation.

docs/user/01. Onboarding/05. Decline Registration/01. Decline Registration.md

@@ -10,6 +10,10 @@ This guide explains how to decline a registration invite and permanently delete
 
 When you decide to decline the registration invite, click on the "decline" hyperlink provided in the invitation email. This link will redirect you to the `/decline` page.
 
+<br>
+<img src="https://github.com/danakoch23/portal-assets/blob/docs/onboardingupdate/docs/static/Decline%20Registration%20Invite.png">
+<br>
+
 #### Step 2: Logging In
 
 Before you can proceed with declining the registration, you will be asked to log in to confirm your identity.
@@ -37,6 +41,48 @@ After clicking the deletion button, the system will process your request. During
 
 <br>
 
+## Customer FAQs:
+
+#### 1. What happens to my data after I decline my invitation?
+
+When you decline your invitation, your data is set to inactive and remains in the database. The status is updated to deleted, roles are removed, and the user entry and linkages are set to inactive.
+
+#### 2. Can I recover my account after deletion?
+
+No, once your account is deleted, it cannot be recovered. You will need to get a new company invitation created. If the application is completed and the company is approved, your company admins or collueges can add you again.
+
+#### 3. What if I don't remember my login credentials?
+
+If you forget your login credentials, you can reset your password using your username (your email address).
+
+#### 4. How long does it take to delete my account?
+
+The deletion process vary depending on system load. The deletion is executed immediately for customers, while operators may experience a variable timeframe depending on the implementation.
+
+<br>
+
+## Operator FAQs:
+
+#### 1. Can I cancel a registration invite after the customer has submitted it?
+
+Yes, you can cancel an application as long as its status is neither "CONFIRMED" nor "DECLINED". Use the "Cancel Application" button to do this.
+
+#### 2. What happens if I cancel an application while it's being processed?
+
+The status will be updated to reflect the cancellation. There is a small chance that an activation process running simultaneously might override the cancellation, but this is very unlikely and will be fixed in a future
+update.
+
+#### 3. Is there a way to be sure if my cancellation request went through?
+
+Currently, there is no confirmation system to notify you if the cancellation was successful. However, the chances of an activation process overriding the cancellation are very low. Check the application status for
+confirmation.
+
+#### 4. What if I accidentally cancel a customer's registration invite?
+
+If you accidentally cancel a registration invite, there is no way to undo it at this time. You will need to create a new invitation to proceed with the registration.
+
+<br>
+
 ## NOTICE
 
 This work is licensed under the [Apache-2.0](https://www.apache.org/licenses/LICENSE-2.0).