docs :onboarding/decline registration

docs/static/Decline Registration Invite.png.license

@@ -0,0 +1,5 @@
+This work is licensed under the [CC-BY-4.0](https://creativecommons.org/licenses/by/4.0/legalcode).
+
+- SPDX-License-Identifier: CC-BY-4.0
+- SPDX-FileCopyrightText: Copyright (c) 2023 Contributors to the Eclipse Foundation
+- Source URL: https://github.com/eclipse-tractusx/portal-assets

docs/user/01. Onboarding/05. Decline Registration/01. Decline Registration.md

@@ -10,6 +10,10 @@ This guide explains how to decline a registration invite and permanently delete
 
 When you decide to decline the registration invite, click on the "decline" hyperlink provided in the invitation email. This link will redirect you to the `/decline` page.
 
+<br>
+<img src="https://github.com/danakoch23/portal-assets/blob/docs/onboardingupdate/docs/static/Decline%20Registration%20Invite.png">
+<br>
+
 #### Step 2: Logging In
 
 Before you can proceed with declining the registration, you will be asked to log in to confirm your identity.
@@ -37,6 +41,46 @@ After clicking the deletion button, the system will process your request. During
 
 <br>
 
+## Customer FAQs:
+
+#### 1. What happens to my data after I decline my invitation?
+
+  When you decline your invitation, your data is set to inactive and remains in the database. The status is updated to deleted, roles are removed, and the user entry and linkages are set to inactive.
+
+#### 2. Can I recover my account after deletion?
+  No, once your account is deleted, it cannot be recovered. You will need to get a new company invitation created. If the application is completed and the company is approved, your company admins or collueges can add you again.
+
+#### 3. What if I don't remember my login credentials?
+
+  If you forget your login credentials, you can reset your password using your username (your email address).
+
+#### 4. How long does it take to delete my account?
+  The deletion process vary depending on system load. The deletion is executed immediately for customers, while operators may experience a variable timeframe depending on the implementation.
+
+<br>
+
+## Operator FAQs:
+
+#### 1. Can I cancel a registration invite after the customer has submitted it?
+
+  Yes, you can cancel an application as long as its status is neither "CONFIRMED" nor "DECLINED". Use the "Cancel Application" button to do this.
+
+#### 2. What happens if I cancel an application while it's being processed?
+
+  The status will be updated to reflect the cancellation. There is a small chance that an activation process running simultaneously might override the cancellation, but this is very unlikely and will be fixed in a future 
+  update.
+
+#### 3. Is there a way to be sure if my cancellation request went through?
+
+  Currently, there is no confirmation system to notify you if the cancellation was successful. However, the chances of an activation process overriding the cancellation are very low. Check the application status for 
+  confirmation.
+
+#### 4. What if I accidentally cancel a customer's registration invite?
+
+  If you accidentally cancel a registration invite, there is no way to undo it at this time. You will need to create a new invitation to proceed with the registration.
+
+<br>
+
 ## NOTICE
 
 This work is licensed under the [Apache-2.0](https://www.apache.org/licenses/LICENSE-2.0).