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[docs] Help Us: mention Github Discussions
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nemesifier committed Jul 22, 2024
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Expand Up @@ -36,37 +36,37 @@ How to help

.. _mailing_list:

1. Write to the mailing list
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
1. Open new discussion threads
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The `mailing list <http://openwisp.org/support.html>`_ is a great place to
ask questions or share information regarding OpenWISP.
The `Github Discussions Forum and the Mailing List
<http://openwisp.org/support.html>`_ are excellent places to ask questions
or share information regarding OpenWISP.

Every question and its replies are archived and indexed by search engines,
so over time the archive becomes a repositories of solved problems which
people can find.
creating a repository of solved problems that people can find over time.

For this reason, **using the mailing list for support questions should be
preferred over the main chat**.
For this reason, **using these channels for support questions should be
preferred over the chats**.

.. warning::

Please be mindful that **over 400 people read the mailing list** and
**discussion are indexed forever**, for these reasons you should:
Please be mindful that **over 700 people read these channels** and
**discussions are indexed forever**. For these reasons, you should:

- keep the focus of the discussion technical
- avoid unrelevant comments
- be mindful about what you write
- keep the tone calm and constructive
- be respectful to the volunteers who reply in their free time
- avoid generating noise
- Keep the focus of the discussion technical.
- Avoid irrelevant comments.
- Be mindful about what you write.
- Keep the tone calm and constructive.
- Be respectful to the volunteers who reply in their free time.
- Avoid generating noise.

When subscribing to the mailing list, we suggest to choose one of these
When subscribing to the mailing list, we suggest choosing one of these
options:

- receive all emails by creating a filter in your mailbox which moves the
messages to a dedicated folder
- receive a periodic summary (abridged or digest)
- Receive all emails by creating a filter in your mailbox that moves the
messages to a dedicated folder.
- Receive a periodic summary (abridged or digest).

2. Send feedback
~~~~~~~~~~~~~~~~
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